Privacy

1. Information we receive

We may receive your name, email address and account identifiers when you register or sign in; business information you provide; messages, files and content you send; and your preferences, permissions and approvals within WaLeads.

When you authorize an enabled connection, we receive information allowed by the granted permissions, such as identifiers and profile details, business resources and content or statistics needed for the requested function. We also process that connection’s authorization credentials. We do not receive your TikTok, Google or Facebook password through an OAuth connection.

Infrastructure services may process technical information such as IP address, browser, requests and security events. Avoid sending medical or financial information, identity documents, passwords or unnecessary personal information about your customers.

2. How we use information

We use information to authenticate you, maintain your account, answer questions, retain requested context, prepare proposals and content, perform expressly authorized functions, provide support and protect the platform against abuse.

Authorized WaLeads staff may review commercial chats to provide and improve assistance. Review of private Portal conversations is subject to account permissions and review controls. We do not sell your personal data or use it for third-party targeted advertising.

3. Artificial intelligence and providers

To respond or prepare content, we send the messages, context and files needed for the request to artificial intelligence providers, including OpenAI. The current response integration is configured with response storage disabled; this does not mean the provider has no security logs or other retention obligations.

We use providers such as Cloudflare for hosting and data services, Supabase for identity and Portal data, and OpenAI for artificial intelligence assistance. These providers may process information in the United States and other countries under their terms and policies. Only connections and functions you enable involve the corresponding data exchange with external platforms.

We may also disclose information when legally required or needed to investigate abuse, protect rights or respond to a security incident.

4. TikTok and other connections

The direct TikTok integration is being prepared. Once enabled, the authorization screen will identify the requested permissions. We will use received information for authorized functions, such as showing your profile or managing content according to approved products and permissions. We will not use a connection for actions outside those permissions.

You can revoke access in TikTok’s or the relevant provider’s application or permission settings, and request disconnection and deletion of connection data at info@waleads.com. Revoking permissions stops subsequent access but does not itself erase information already stored by WaLeads or content published on the provider.

5. Retention and deletion

Public chat history is retained for 30 days after the last saved message. Expired records become unavailable and are deleted during service cleanup. You can use the public chat’s delete-history option in the browser where you chatted.

Private Portal history is retained until you delete it or request account closure. Closing an inactive topic does not delete it. You can delete topics and manage history in the Portal. Facts you explicitly save as confirmed facts have separate deletion controls; deleting a conversation does not automatically erase them.

Account information, permissions, work records and records needed for security or compliance are retained as needed for those purposes. For deletion requests, we verify your identity and delete applicable data, except information we must retain for a legal obligation or a legitimate security need. Backups and provider logs may follow different retention cycles.

6. Cookies and browser storage

We use session and security cookies and browser session storage to maintain access, associate your chat history and remember the conversation topic. The public chat identification cookie lasts up to 30 days. Removing or blocking these items may prevent access to history or Portal functions.

The current website does not include TikTok or Meta advertising pixels. Any future measurement or marketing feature requiring additional technologies will be described before activation and will request consent where applicable.

7. Your requests and security

You can request access, correction, deletion or information about your data, and withdraw connection or conversation-review permissions, by emailing info@waleads.com. Applicable rights depend on your location and the law. We will verify your identity before disclosing or changing private information.

We apply authentication controls, account isolation and credential protection. No system guarantees absolute security. The service is intended for businesses and adult representatives, not for anyone under 18. If you believe a minor has supplied information, contact us so we can review and delete it where appropriate.

8. Changes and contact

The date above identifies this policy’s version. We will publish updates and communicate material changes; we will request new authorization when needed. For privacy or deletion questions, email info@waleads.com.